Simple Water Damage Restoration respects your personal privacy. This Privacy Policy details how we collect, use, store, and disclose information when you access simplewaterdamagerestoration.com or contact our 24/7 toll-free dispatch line (888-841-3845).
1. Information We Collect
We collect information necessary to facilitate referrals between homeowners and qualified independent restoration professionals. This includes:
- Contact Details: Your full name, telephone number, email address, and service street address or zip code when submitted through online forms or provided to phone intake representatives.
- Service Request Information: Details regarding the nature of the property loss (e.g., burst pipes, basement flooding, visible mold, sewage backup, or structural rebuild needs).
- Automated Technical Data: IP address, device type, browser settings, operating system, referring URL, time stamps, and interaction patterns gathered via standard server logs and cookies.
- Call Recordings: Telephonic calls placed to our intake dispatch numbers may be monitored or recorded for quality control, staff training, and referral record accuracy.
2. How We Use Collected Information
We utilize your personal and property loss information solely for genuine business operations, including:
- Connecting you with qualified, independent local water damage restoration and mold remediation contractors in your immediate area.
- Routing and verifying your intake phone calls or online estimate requests.
- Improving website performance, monitoring bounce rates, and tailoring digital content delivery.
- Preventing fraudulent activity, ensuring compliance with our Terms and Conditions, and meeting regulatory requirements.
3. How Information Is Shared
We do not sell, rent, or trade your personal data to unaffiliated third-party marketing lists. We share your information strictly under the following operational circumstances:
- Dispatched Independent Contractors: When you request an estimate or emergency response, your contact details, address, and damage description are forwarded to participating local service providers so they can contact you and dispatch crews.
- Service Vendors & Technology Providers: Cloud hosting, telecommunications routing providers, call center support systems, and website analytics partners who process data strictly under confidentiality agreements.
- Legal Compliance: When required by lawful court order, regulatory mandate, or to protect the safety, rights, and property of our users, network providers, or the public.
4. Cookies & Web Analytics
Our website utilizes cookies, web beacons, and related tracking scripts (such as Google Analytics / Google Tag Manager) to evaluate site traffic, remember preferences, and analyze advertising conversion performance.
You have the option to set your browser to reject cookies or notify you when a cookie is placed. Note that disabling certain cookies may affect the usability or visual layout of particular website features.
5. Data Security
We maintain commercially reasonable technical, administrative, and physical security measures designed to shield your personal information from unauthorized access, loss, or alteration. However, no data transmission over the Internet or cellular network is guaranteed to be 100% impenetrable.
6. Third-Party Links & External Platforms
Our website contains links to external review platforms, social networks, and service partners (including Google Maps, Yelp, Trustpilot, Facebook, and YouTube). We do not control and are not responsible for the privacy practices, content, or policies of external sites. Review their policies directly when leaving our domain.
7. Children's Privacy
Our services are exclusively directed to adult homeowners and property managers. We do not intentionally collect or solicit personal information from minors under the age of 18. If we discover that personal data from a minor has been collected, we promptly delete it from our records.
8. California Privacy Rights (CCPA / CPRA Notice)
If you reside in California, you are entitled to specific rights regarding your personal information, including the right to request disclosure of categories of personal information collected, the right to request deletion of your information, and the right not to be discriminated against for exercising these statutory protections.
To submit a California privacy request, contact us via email at info@simplewaterdamagerestoration.com with "California Privacy Request" in the subject line.
9. Policy Updates
We reserve the right to revise this Privacy Policy at any time. Material changes will be noted by updating the "Effective Date" at the top of this page. Continued usage of our website or referral dispatch lines following published changes represents your acceptance of the revised terms.
10. Contact Us
If you have questions, comments, or data removal requests regarding this Privacy Policy, contact us directly:
Simple Water Damage Restoration
San Francisco, CA 94102
Email: info@simplewaterdamagerestoration.com
Phone: 888-841-3845